Theater Ticket Refund / Exchange Policy

Box Office:

Tickets purchased at the box office can be refunded or exchanged up to 1 hour prior to the listed show time only at the box office.

Penn Cinema Website:

Tickets purchased on can be refunded up to 1 hour prior to the show time listed for up to 9 tickets. If you are looking to change show times or movie, you must refund the original order and repurchase tickets for the new selection. For online reservations with 10 or more tickets, refunds or exchanges are only available at the box office up to 1 hour prior to show time. Online service fees are non-refundable if refund of exchange is handled at the box office.


Tickets purchased using third party services such as Fandango can be exchanged for another movie at the box office up to 1 hour prior to show time. No refunds are available for tickets purchased through third party services.

Group Sales:

Group party packages including food and beverage are non-refundable events. For further information, please email Group Sales at
OTHERWISE, ALL MOVIE TICKET SALES ARE FINAL AND PURCHASES ARE NON-REFUNDABLE. At the time of your purchase, SMG removes your selected seats for the chosen show time from our inventory. While this allows us to provide our guests with the benefit of guaranteed seats, it also prevents SMG from reselling the tickets in the event you do not attend your chosen show time. EXCEPT FOR REFUNDS OR EXCHANGES ALLOWED ABOVE, PLEASE NOTE THAT TICKETS PURCHASED ARE ONLY VALID FOR THE FILM TITLE, LOCATION, DATE, SHOWTIME AND SEATS LISTED ON YOUR TICKET(S)/CONFIRMATION. WE URGE YOU TO CONFIRM YOUR DESIRED SELECTIONS BEFORE PURCHASING YOUR TICKETS. In the rare event that a show is cancelled or the theater is unable to honor your tickets, you will be entitled to a full refund or ticket exchange. All 3D movies have a 3D Experience Charge. This charge also applies to all coupons and passes being used.
Children two and under are restricted from PG-13 and R rated titles for all show times beginning at 6:00pm or later.